The store has now gone to walkie-talkies, as have many HD stores. The idea behind these lovely communication devices is of course to enhance customer service. Nice in theory, horrible in practice.
First of all, everyone in the store is tuned to the same frequency. During the weekends, this means a continual stream of noise--making it almost impossible to discern the relevant pages versus all other noise.
Second, managers have completely taken these over as a way to walk around the store and bark out "bay maintenance orders," "Plumbing, someone needs to clean up the faucet display;" "Hardware, re-stock your end caps;" "Garden, fix the seed bags." So, again, performing customer service is trumped by cleaning up the store.
Third, the walkie-talkies combined with the call buttons pretty much tether you to your department. See what happens with an ASM has to cover your department if there is an "extended wait."
The above being said, it does have some advantages. With everyone having a walkie-talkie, it does make it easier to get an answer to a question--that is if the associate hasn't turned down the volume because the racket was so loud.
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